Frequently Asked Questions (FAQ)

How can I download the registration confirmation?

A registration confirmation will be generated and sent in PDF form in an e-mail informing that the registration was successful. If you need to download the confirmation again, go to the Operator or Facility details and select “Download Confirmation”.

Download registration confirmation
Download registration confirmation

The confirmation can also be downloaded from the level of the list of Operators or Facilities. To do so, select “Download Confirmation” from the drop-down list in the “Actions” column.

Download registration confirmation
Download registration confirmation

Can I check if the code I received is correct?

You can verify the code from the level of a logged-in user at https://www.idissuer.pl/Registry/Verify.
The link is also visible in the footer of the page after you log in (VERIFY CODE).
You can obtain the following information:

  • whether the facility is registered in the system
  • type of facility
  • whether the facility is active

The account has been blocked due to too many attempts of typing an incorrect password

In such a case, the user should reset their password at: https://www.idissuer.pl/Account/PasswordReset
The option is also available at the log-in page under the link Forgot password?
. Password Reset

Failure to log in after registration

Probably the user did not use the activation link and the link has already expired. In such a case, the user should reset their password. The procedure is described above.

After registration the operator/facility registration option is not visible

The user does not have authorization to use the functionalities that they wish to. In order to do so, click on the “ACCESS TO SERVICE” tile on the main page after logging in and then select:

  • Handling of economic operators – to be able to register an operator
  • Handling of facilities – to be able to register a facility
In most cases, the user will need to have both authorizations.

How to transmit a file containing a list of counterparties to be registered in the system?

There is no possibility of importing a data file to the system. There are two ways of accessing the ID Issuer system:

  • By the www.idissuer.pl website
  • By the API interface – in auto mode, directly between the systems. In such a case, it will be necessary to modify your existing system or build a dedicated system to communicate with the ID Issuer.

Where can I find the documentation applicable to the API system and/or interface?

The documentation and the instructions are available at the Help website: help.idissuer.pl

What characters should the password consist of?

The password must consist of at least 8 characters and include at least one character from each of the following sets: numbers (0-9), small letters (a-z), capital letters (A-Z), special characters (;,!).

Is the code scanner able to read the code printed on the tobacco product?

In any matters relating to code scanners, please contact the Ministry of Finance. https://www.podatki.gov.pl/akcyza/system-sledzenia-wyrobow-tytoniowych-track-trace/aktualnosci/

Should I register in the ID Issuer system?

Each participant of the tobacco trade system must register in the ID Issuer system pursuant to the regulations referred to below. In order to get assistance in the registration process, refer to the instructions provided under the “Help” tab at www.idissuer.pl We also suggest that you familiarize yourself with EU Regulation 2018-574 https://eur-lex.europa.eu/legal-content/PL/TXT/PDF/?uri=CELEX:32018R0574&from=GA defining the terms and obligations related to the tracking of tobacco products. You can also go through the information available on the website of the Ministry of Finance: https://www.podatki.gov.pl/akcyza/system-sledzenia-wyrobow-tytoniowych-track-trace/ and the following document: https://www.podatki.gov.pl/media/4533/faq-track-and-trace-01042019.pdf

Is it obligatory to register the operator and facility in the ID Issuer system?

Please familiarize yourself with point 3 of the document available at the website of the Ministry of Finance: https://www.podatki.gov.pl/media/4533/faq-track-and-trace-01042019.pdf It will allow you to understand the definitions and make a decision about the relevant reservation. In order to gain a thorough understanding of the issues at hand, please familiarize yourself with EU Regulation 2018-574 https://eur-lex.europa.eu/legal-content/PL/TXT/PDF/?uri=CELEX:32018R0574&from=GA defining the terms and obligations related to the tracking of tobacco products.

How to fill out the application for the economic operator identifier code

In the application form, all fields should be filled out as described in EU Regulation 2018/574, ANNEX II, Chapter II, Section 1, Point 1.1 Request for an economic operator identifier code https://eur-lex.europa.eu/legal-content/PL/TXT/PDF/?uri=CELEX:32018R0574&from=GA More information can be found in the detailed instruction Request for an operator code

How to fill out the application for the facility identifier code

In the application form, all fields should be filled out as described in EU Regulation 2018/574, ANNEX II, Chapter II, Section 1, Point 1.4 Request for a facility identifier code https://eur-lex.europa.eu/legal-content/PL/TXT/PDF/?uri=CELEX:32018R0574&from=GA More information can be found in the detailed instruction Request for a facility code

Whom are the identifiers of unit pack and aggregate packaging intended for?

Unit pack identifiers will be applied at the manufacturing stage of the tobacco products. Therefore, identifiers will be only requested by manufacturers of tobacco products. Identifiers of aggregate packaging will be used for marking aggregate packaging and batches of goods in distribution; the identifier codes may be requested by manufacturers and other operators distributing tobacco products. To request the identifier codes, it is necessary to enter into an agreement with PWPW for the performance of such services against payment and obtain relevant authorizations in the system.

The following error notification appeared while filling out the form: “Field validation error ISO 8859-15. Complete the field without using diacritics.”. What does it indicate?

Such notification will be generated when invalid characters are used in a given field. No language-specific characters (diacritics) should be used in the forms (e.g. ó, ż).

I did not receive a confirmation e-mail after registering the operator/facility.

Please check other folders in your inbox (SPAM, notifications, other). It should be noted that the processing of applications may take up to 24 hours since they were submitted.

I made an error while filling out the application. What can I do?

You should use the option “Request for data editing” on the list of economic operators/facilities in order to amend your application.

Edit

In specific cases, you can also use the option “Request for de-registration”. Details of the operator/facility will still be available in the system but their status will change to “inactive”.

I am a member of a commercial network that registered an outlet managed by me.

Pursuant to the applicable provisions of law, it is possible for a retail outlet to be registered in the ID Issuer system by a commercial network that it operates in. In such a case, a confirmation of registration in the ID Issuer system will be sent to the e-mail address of the retail outlet. The commercial network should inform its partners about the registration. Should any doubts arise (e.g. with respect to the validity of data), please contact the representative of your commercial network and request clarification in this respect.

Where I can find information about structure of the unique identifiers?

Structure of the unit packet unique identifiers has been described in the documemt which can be found in dedicated help section Structure of the upUI